Clear Point Health presents:

Optimizing Your Customer Experience for Future Success

More than data, Omni CX is a platform that guides your teams with transformative insights. With these insights, we empower you to make informed decisions, build meaningful collaborations, and facilitate powerful engagement. When you’re focused on what your healthcare professionals and patients need most, you’re positioned to grow and influence better health outcomes.

Experience the Clear Point Health difference and embark on a journey where cutting-edge insights meet unparalleled service.

Equip your teams with solutions to meet the challenges of an increasingly complex omnichannel world. 

Create a consistent, optimal customer experience with Omni CX from Clear Point Health.

Explore Our Solutions

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Explore Our Solutions —

Patient Engagement Optimization

Clear Point Health has long set the industry standard for a variety of services that help life sciences companies understand the patient experience in different specialities and disease states. Our Patient Flow Maps and Patient Journey Maps are valuable tools that underscore our commitment to patient-centricity in drug and device development. 

Our clients directly impact patient education and engagement, and we offer tailored training that empowers patients to actively engage in their healthcare, facilitating partnership and shared decision-making with their HCP, and providing comprehensive education on diseases, devices, and medications.

Through Omni CX  patient engagement optimization services from Clear Point Health, you can:

  • Shed light on the patient care pathway, critical touch points, areas of improvement, and opportunities for growth, both inside and outside the healthcare system.

  • Utilize in-depth data and insights to better understand the patient experience through the healthcare system and how it can be optimized for better outcomes.

  • Engage and empower patients to be more activated in their healthcare to impact their own health care outcomes.

Customer Experience

Having a complete understanding of a health care provider’s (HCP) skills and experience is only the beginning. Elevating each medical affairs and marketing interaction to add value for the HCP completes the picture. Conducting field assessments and analysis to discern what constitutes a valuable experience for the HCP is crucial for achieving an optimal experience. 

We can assist by evaluating the performance of your field medical team relative to your competitors through direct engagement with the HCP and, subsequently, crafting actionable Field Medical Journey Maps to ensure that value is optimized throughout the interaction.

With Omni CX services from Clear Point Health, you can:

  • Understand how different customers and stakeholders experience your company, and tailor your approach for impactful interactions.

  • Empower your team with multi-faceted insights that help to solve real-world challenges.

  • Improve the customer experience, while achieving your business goals.

  • Support omnichannel success, as field medical teams collaborate with omnichannel initiatives to develop an optimal customer experience and drive value for healthcare providers and patients alike.

Thought Leader Profiling

For nearly two decades, the team at Clear Point Health has set the standard for how life sciences companies understand thought leadership in medicine. 

It’s a new era of defining thought leadership at Clear Point Health.

We began years ago with helping our clients analyze the scientific activities of key opinion leaders in different specialities and disease states. Later, we’ve added digital opinion leader profiling methodologies to complement scientific activity analysis.  In addition, we’ve helped our clients understand clusters of KOLs, known as centers of excellence, as the institutional providers and educators that shape disease states through research and treatment.

With our now-comprehensive suite of both scientific and digital analytics tools, we’ve discovered a new value add for our clients, leveraging data sets to find next-generation thought leaders who are often more representative of a greater spectrum of race and ethnicity, gender, orientation, and other dimensions of diversity.

With our expanded range of omnichannel thought leader profiling services, you can:

  • Leverage comprehensive, actionable data sets and visualizations to identify the right KOLs, DOLs, speakers, centers of excellence, and integrated health systems to guide your medical affairs and marketing programs.

  • Learn more about the unique views, opinions, and preferences of each thought leader in order to better understand and engage with them.

Experience the CPH Difference 

Fast, Responsive Service

At Clear Point Health, we move at the speed of your business. You can count on our team of experts to be accountable to your needs, providing fast and flexible support.

Benefit From Our Deep Experience and Flexibility

We’ll help you tackle challenges with our proprietary research methodologies and customized approaches tailored to your needs.

Transcend CRM and Grow Your Business

We deliver our work through reporting, tools, and data visualizations optimized for sound, steady decision-making year-after-year.

  • "My partnership with TLS has been characterized by their exemplary professionalism, unwavering ethical standards, and consistently high-quality deliverables."

    Therapeutic Area Senior Medica Director, Major biopharmaceutical company

  • "We think of CPH FIRST for this kind of work."

    Technical Manager, Leading manufacturer

  • "Their adeptness in mapping and other innovative solutions has bolstered my operations and facilitated collaboration, adding value to our stakeholders, which demonstrates medical leadership."

    Therapeutic Area Senior Medica Director, Major biopharmaceutical company

  • "They did a great job of getting us the core data we needed for KOLs."

    Vice President of Business Development of Alliances, Top global biopharmaceutical company